Frequently Asked Questions
Burst of memories
Delivery
WHERE DO YOU SHIP?
Deliveries are made to Switzerland, France and Belgium
HOW MUCH ARE THE SHIPPING FEES ?
Delivery costs vary by country.
Orders over Fr.100 have free delivery.
- For Switzerland shipping is Fr.3.40
- For France shipping is €4.30
- For Belgium shipping is €4.30
WHAT ARE THE PREPARATION AND SHIPPING TIMES?
Your order will be prepared between 4 and 7 working days upon receipt of your souvenirs. (the delivery time may vary depending on the time of year and the number of orders received)
Then shipping varies by country:
Swiss
Delivery is by post with tracking between 2 and 3 days.
France
Delivery is by post with tracking between 3 and 5 days.
Belgium
Delivery is by post with tracking between 3 and 5 days.
Burst of memories
Payment
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following payment methods: Visa and Mastercard. Checks and transfers are not accepted.
IS THE PAYMENT SECURED ?
Toutes les passerelles de paiement direct respectent la norme PCI-DSS, gérée par le conseil des normes de sécurité PCI, qui résulte de l’effort conjoint d’entreprises telles que Visa, MasterCard, American Express et Discover.
Les exigences de la norme PCI-DSS permettent d’assurer le traitement sécurisé des données de cartes de crédit par notre boutique et par ses prestataires de services.
Pour plus d’informations, veuillez consulter les Conditions d’Utilisation de Shopify ou la Politique de Confidentialité.
Burst of memories
About my order
HOW CAN I CHECK THE STATUS OF MY ORDER?
After an order has been placed, it is sent as quickly as possible to one of our shipping centers, from where your item will be shipped.
We will send you a confirmation email as soon as your package is shipped. You can then check the progress of the delivery on our website in the “Track my order” tab using your email address and your order number.
I MADE A MISTAKE WHEN MY ORDER!
If the order has not yet been sent, you will need to contact us quickly by email, telling us what needs to be corrected and your order number.
Contact: eclatdesouvenirs@gmail.com
CAN I BE REFUNDED?
As this is personalized jewelry only, no returns and refunds will be made.
Burst of memories
Personalization
HOW TO SEND HAIR, DRIED FLOWERS OR ANY OTHER PERSONALIZATION?
All explanations will be sent to you when you order.
I HAVE A SPECIAL REQUEST FOR THE CREATION OF A JEWELRY
To discuss your project and share your ideas with us, please go to the tab: Contact us
Complete the form describing precisely what you have in mind. We can't wait to bring your memory to life.